1. About these terms

These terms govern general use of the Global Netics website and provide an initial framework for enquiries about digital services. Specific project work should be governed by a separate written proposal, scope, agreement, or statement of work.

2. Website information

Website content is provided for general information and does not constitute legal, financial, or other professional advice. We aim to keep information accurate, but services, processes, technologies, and availability may change.

3. Service enquiries and proposals

Submitting an enquiry does not create a client relationship or obligation for either party. Any service scope, deliverables, fees, timing, dependencies, support, usage costs, and payment terms must be confirmed in writing before work begins.

4. Client responsibilities

For agreed projects, clients are generally responsible for timely access, accurate information, feedback, approvals, lawful content, required licences, platform accounts, and compliance requirements relevant to their business, audience, communications, and industry.

5. Third-party services

Services may rely on third-party services such as hosting, domain, CRM, messaging, AI, calendar, analytics, search, social media, or integration providers. Their availability, fees, terms, and functionality are outside Global Netics' direct control. Third-party usage costs should be identified during scoping where relevant.

6. AI and automation

AI chat and voice workflows require approved business information, operating rules, human escalation paths, and appropriate consent and compliance settings. AI outputs can be inaccurate and should be monitored. Clients remain responsible for deciding which scenarios are appropriate to automate.

7. Marketing and performance

Global Netics does not guarantee search rankings, lead volume, appointments, sales, revenue, channel reach, or other outcomes affected by external services, market conditions, budgets, client actions, sales processes, and customer behaviour.

8. Intellectual property

Website content, design elements, and Global Netics materials may not be copied or reused without permission, except as allowed by law. Ownership and licence terms for project deliverables should be defined in the relevant written agreement.

9. Liability

To the extent permitted by law, Global Netics is not liable for indirect or consequential loss arising from general website use, third-party service interruption, or reliance on website information. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian law.

10. Acceptable use

You must not misuse the website, attempt unauthorised access, submit malicious code, interfere with site operation, impersonate another person, or use forms for unlawful, abusive, or misleading purposes.

11. Governing law and changes

These terms are intended for an Australian-facing business and should be finalised with jurisdiction-specific legal advice. They may be updated as the website and services change.